- Ford Motor Company ranks No. 2 among all automakers in 2018 J.D. Power Initial Quality Study for the second straight year, earning its best overall score in the report’s 32-year history
- Ford quality improves for the fifth straight year with competitive boost from easy-to-use SYNC® 3 technology available for almost every Ford and Lincoln vehicle
- Ford and Lincoln vehicles earn five quality segment awards combined in the 2018 J.D. Power Initial Quality Study – more than any other automaker
Ford’s scores are helped by substantial improvements in technology quality. Almost every Ford and Lincoln vehicle equipped with SYNC® 3 connectivity technology, leads its quality segments with significantly better than average quality scores.
“Customers want a vehicle that keeps them connected whether they’re going places or just out enjoying a drive,” said Jim VanSlambrouck, Ford's Director of Quality for The Americas. “Our improving quality scores show we are delivering smart vehicles for a smart world that are also easy to use.”
Ford also showed improvements in exterior, seating, the drive experience, feature control displays, the interior and air conditioning categories. As a result Ford Motor Company earned more vehicle segment awards than any other automaker. Overall, the company has nine vehicles in the top three of their respective segments – including top honors for Ford Expedition, Ford Mustang, Ford F-Series Super Duty, Lincoln Continental and Lincoln MKC.
The Ford brand improves for the fifth year in a row and at a rate faster than the industry, showing 81 problems per 100 vehicles, down from 86 in 2017. Lincoln improves to a third-place ranking among premium brands, with 83 problems per 100 vehicles, down from 92 in 2017.
“While we’re pleased with our results, we know quality is a race that never ends – and we’ll keep pushing to deliver even higher-quality vehicles for our customers,” said VanSlambrouck.
With continuous improvements by both brands, Ford Motor Company retains its second-place ranking among all automakers in this year’s study.